Spa Cover Warranty: Warrants original purchaser only.

Warranty Coverage: Workmanship and fabric materials for a two-year period. One year on foam.

Warranty is limited to repair or replacement upon inspection by the manufacturer, who will not be liable for damages caused by misuse, loss or injury arising from the use or inability to use this product or for any direct, incidental or consequential damages. Warranty is void if the cover is misused, altered or used for any purpose other than intended. All costs of removal and reinstallation are at the owner’s expense. Manufacturer offers no other warranty, expressed or implied, other than those herein written. Warranty problems should be brought to the manufacturers attention within 10 days time of discovering the defect. Must have original receipt showing purchase date. Purchaser will pay freight to and from manufacturer.

Exclusions:

A. Damage due to the use of Silicon/oil based cleaners…or no protectants at all.

B. Extreme temperatures.

C. Exposure to chemicals or abrasive material.

D. Excessive chlorination, bromine, or off gassing of a water purification system.

E. Holes in vinyl due to dragging or storing against sharp objects.

F. Foam breakage due to rain, ice, snow, walking on, sitting upon, the setting of heavy objects on top, or due to animals or natural water absorption.

G. Rotting threads, zippers or vinyl due to excessive chemicals.

H. Torn handles (handles are for opening and closing, not carrying).

I. Torn cover tie down straps, due to wind damage or forgetting to unlatch.

Important Reminders:

Slight puddling of water is not unusual and is not considered a defect. Remove the standing water. Slight fading of vinyl and thread will occur naturally due to aging and normal chemical maintenance. Your cover is designed to keep heat in and debris out. Never allow children to play unsupervised near a tub or spa. Cover shall not be used as a standing, walking, jumping or as a table surface. Manufacturer will not be responsible for injury, damage or death. Always fasten cover down with the tie down straps. Always remove the cover when shocking (one hour) or adding chemicals. Use warm water with a mild dish soap, such as Ivory ®, or a cleaner such as Fantastic ® or Vinyl Finish Vinyl Cleaner ®. To further protect, use 303 Vinyl Protectant ®. Do not use 409 ®, kerosene, gasoline or acetone.

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<< home page individual "beads" are waterproof! HOWEVER, water can saturate
between the beads.
To prevent (actually reduce) water absorption, the foam cores
are "sealed" in polyethylene. The method used to seal the
polyethylene is an important factor. Many cheep covers simply
have the polyethylene taped closed. Not good, as the tape will
eventually fail. Better covers have the polyethylene heat
sealed. While this is usually better than tape, if not done
carefully and properly it can actually be worse. When the
polyethylene is heat sealed, if it's over heated the seam will
be excessively brittle and can crack, allowing water to enter
the foam.
The most obvious cause of water absorption would be a small hole
punctured through the cover. Even the smallest hole will allow a
large amount of water to enter the foam over time.
The most common cause of water absorption is the "natural
degradation of the polyethylene". Over time, chlorine, bromine,
non-chlorine shock and ozone will break down the polyethylene
causing it to become porous. The thicker the polyethylene (we
use a 6 mil thick polyethylene), the longer it will resist this
chemical degradation. At some point however, it will become
porous enough to allow evaporation and steam to penetrate
through it. It WILL NOT be porous enough to allow the steam that
has condensed back into water to drip back out.
Since eliminating all the chemicals isn't possible (and still
have a safe spa) the best preventative measure is a floating
blanket. The blanket will greatly reduce both chemical off
gassing, and more importantly evaporation. It's also important
to completely remove the cover for a minimum of 20 minutes when
shocking the water. This will allow the off-gassing chemicals to
freely escape without penetrating into the cover itself.
Why do some covers use a welt cording?
Welt cording is a feature that is typically used to "straighten"
out crookedly sewn seams. The down side is that it gives dirt
and mold a place to attach, and gives an extra 'ridge' to get
hung or torn when handling the cover. We prefer to simply work a
little harder and sew straight seams.
Can I just replace the foam in my existing cover?
In general, the answer is "no". The foam for the cover's core,
is initially manufactured in large blocks. It is then cut or
sliced to order (we're one of the few manufacturers that starts
with whole blocks and slices them ourselves). Most all cover
manufacturers use foam cores that are cut specifically for them,
to their specifications. Each individual manufacturer specifies
the thickness and taper of foam that they desire. Because the
foam is almost 1/3 the cost of the materials in a cover, many
manufacturers try to "skimp" in this area. We've seen covers
advertised as being 4" thick, as thin as 3-1/4" (our foam cores
are TRULY as thick as we claim).

Secondly, over time the sun shrinks the outer vinyl covering
slightly compressing the foam. A cover can actually shrink up to
1/2" over it's life.

As said, in GENERAL the answer is no, but it can be done. The
real problem is expense! First off we would need to have your
cover shipped back to us. If the cover is symmetrical, we can
copy the good piece of foam. If it's not symmetrical (or both
piece of foam are broken), we can through a little trial and
error cut a new piece of foam (start a hair large, try it for
fit, and trim if necessary). It's rather imperative that the
foam core be exactly the correct size. Too large and it wont
fit, too small and the outer vinyl will wrinkle and sag.

The problem though is shipping expense. The covers are too large
for UPS and have to ship via common carrier. Common carriers
have a MINIMUM shipping charge of around $75.00 to
$100.00........ Each way. Though a new foam core may seem
reasonably priced, when you add in shipping both ways, it can
cost almost as much as a whole NEW cover for just a single foam
core.
Can I replace only the outer covering on my existing cover?
Just like trying to replace the foam cores, replacing just the
vinyl outer covering usually isn't cost effective. Our entire
process for making spa covers, including patterns, cutting the
vinyl and other fabrics, and cutting the foam cores, is
completely computerized. The additional work involved to make a
proper fitting vinyl covering could cost as much or more than a
complete new spa cover.
What causes the underside of some covers to sag and droop into the
water?
Besides the obvious reason of a loosely fitted vinyl covering,
the frequent cause of sagging is excessive air inside the
polyethylene that seals the foam cores. Manufactured at cool
temperatures, once on your spa the additional heat of the water
will cause any trapped air in a cover to expand. It's important
(though difficult) to vacuum out any air that might be trapped
during the process of sealing the foam cores in the
polyethylene.
I read this on another site...
We've seen some rather interesting "claims and statements"
throughout the years regarding spa covers. Here's a list of some
of the most "interesting", and the "other side" of the story.
"100% Certified "Spa Hyde" 5x stronger than marine grade
vinyl."
"Spa Hyde" is actually a brand of marine grade vinyl that is
imported from Southeast Asia. It's sold by one of the largest
supplier of vinyl in the USA.
"Hand heat sealed vapor barrier to prevent water absorption"

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